Return request must be made prior to returning any goods stating the reason for the return. Any goods that are not damaged MUST be returned in its original packaging. Sale and non faulty items being returned can only be returned for store credit. Once the returns request has been confirmed, goods must be returned withing 7 working days. Any RETURNED ITEM(S) must be clearly labelled with the corresponding ORDER NUMBER, along with the reason for return. Damaged items must be labelled accurately.
Damaged items may be returned as long as we are notified ASAP, and no longer than 14 days after delivery. If we still have the same style in stock, a replacement may be sent with your next order, but if not, you can choose between receiving store credit, or a refund. Please be advised Returns take between 1-3 working days to be processed. Depending on the payment method , refunds can take up to 1-7 working days to clear.
No liability for any claim for damage shall be accepted unless the purchaser notifies the vendor within 24 hours of delivery. This period may be extended at the sole discretion of the vendor. No liability for any claim for missing items shall be accepted unless the purchaser notifies the vendor within 24 hours of delivery. No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the purchaser given on the order unless the vendor is notified in writing by the purchaser within 3 working days.
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Wilmington, NC 28401
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